We can accept your order via:
1-800-794-6694 (Within North America)
Standard Payment Terms are Net 30 days from shipping date.
A credit application must be completed and authorized by Microbix prior to shipment on a Purchase Order. Microbix reserves the right to request prepayment from first time customers or in special circumstances.
Shipments within North America and some international destinations are sent by Federal Express Priority 1. We can ship collect on your Federal Express account with a small handling charge for dry ice and packaging, or we can prepay the shipping and add it to your invoice. Rates vary depending on the destination, so please check with Microbix for a precise quote.
Microbix products are sent frozen on dry ice to ensure product stability throughout the transit process. Our packaging is designed to hold enough dry ice to keep the product frozen for four (4) days. Many commercial couriers and shipping specialists are not accustomed to this type of product, and are not equipped to deal with our shipments in the priority manner required. Therefore, we have established a shipping procedure that ensures the product will arrive safely and in good condition. We advise you to follow this shipping procedure as closely as possible, and reserve the right to select the best shipping method.
The most efficient method to most territories is commercial airfreight via a local customs agent. When you place your order please provide us with:
Microbix will book space on the next available flight to the international airport closest to your facility. We will ship only on Mondays unless otherwise specified. Once we have the flight details confirmed, we will fax to both you and your customs agent a copy of:
Microbix assumes responsibility for the shipment until it arrives safely at the destination airport. Once the shipment arrives, it becomes the responsibility of your agent to receive the box, clear customs, and deliver the shipment to you. It is up to you to keep in touch with your customs agent and ensure the process runs smoothly once the shipment has arrived.
The charges for this service vary by destination, so please contact Microbix for a shipping quote prior to placing your order.