Our constant commitment to continual improvement and the pursuit of customer satisfaction is the basis of our success. Our goal is to ensure our customers are delighted with every experience they have with us by exceeding their expectations.Customer satisfaction and continual improvement objectives are supported by:
- Understanding the current and future needs of our customers through on-going engagement and dialogue.
- Ensuring that our customer service professionals are knowledgeable and effective in supporting biological and virologic products and their application.
- Incorporating technological advances and innovations into product design and manufacturing.
- Applying stringent and comprehensive design and manufacturing standards and processes.
- Developing and maintaining strategic outsourcing with suppliers who share our product quality and service goals.
- Reviewing compliance with quality system processes and continually improving their effectiveness, and reviewing compliance with regulatory requirements to ensure adherence.
Our success is measured by the satisfaction of our customers and in providing products and services that consistently meet and exceed their expectations.