Microbix Biosystems is a fast growing biotechnology company based in Mississauga.

Founded in 1988 as a producer of infectious disease antigens, primarily for the diagnostics market, Microbix invests in the virology business to build capacity and develop new products to address emerging market opportunities, while enhancing manufacturing and laboratory capabilities and technologies.

Our emerging products take aim at large market opportunities. With Microbix’ core competencies in the Diagnostics business, including cell culture, molecular biology, and GMP quality system, these new products build on Microbix’ strength.

Positions Available

Customer Service & Marketing Coordinator

This will be a split position with approximately 50% of working hours being dedicated to each role. If interested, please submit your resume and a portfolio that would complement your resume to the following emails:

Marketing Manager: shitika.kulshreshtha@microbix.com

Senior Account Executive & Customer Service Manager: shane.niyamuddin@microbix.com

Within Customer service, your typical day would look like this:

• Communicate promptly with Microbix’s customers regarding the following:
  • Acceptance of new purchase orders, confirming receipt and prospective shipping dates
  • Product pricing and availability
  • Product inquires or product issues
  • Sending of invoices, shipping details, and product documents as requested
• Processing customer purchase orders in ERP system to create invoices and shipping paperwork
• Create shipment waybills and work with various couriers to ensure orders shipped and delivered on time
• Resolve any issues evolving out of customer shipments in timely manner
• Build a working knowledge of Microbix’s products to better assist customers
• File and maintain paperwork records to accounting and auditing purposes
• Work with other departments, including product coordinator to ensure products are available for sale and deadlines are met
• Work with product management team for special request and shipments
• Other duties as required by Sr. Account Executive and Customer Service Manager

As a Marketing Coordinator, you should be able to: 

• Assist with social media support – strategize, publish, and promote content (e.g. product, podcast, trade shows, etc.) on social media (Twitter, Facebook, LinkedIn, YouTube).
• Execute email campaigns or have some knowledge of email marketing workflows. 
• Facilitate copywriting of marketing materials (aka Blog, brochures, flyers, catalog, site content etc. support).
• Work with the marketing manager to plan and execute SEM, PPC or other digital marketing components (including data gathering, campaign management, ad creation, analysis, and reporting).
• Track, record, and report performance metrics (and competitive marketing analysis) on a weekly/monthly basis.

Required Skills or Knowledge:

• Fluent in English
• Excellent verbal and written communication skills; this position requires a lot of external communication with customers and contractors.
• Knowledgeable in Microsoft Office Suite of tools (Outlook, Word, Excel)
• 1+ year experience in Customer Service
• Life sciences background would be an asset
• Experience with an ERP software is an asset
• Previous basic knowledge of social media tools, and digital media software, including but not limited to paid media (Google Ads, LinkedIn ads), WordPress, and email marketing (Keap, Constant Contact, or Mailchimp)

Salary range: C$ 50,000-52,000